Before you hand over the hamper.
Straight answers to the things people ask before their first pickup. If yours is not here, ask us. A real person will answer.
Getting started
How does FreshFold pickup and delivery work?
Schedule a pickup online, bag your laundry and leave it in your pickup spot. On pickup day we text you when your driver is on the way. We wash, dry and fold everything, then bring it back to your door within 48 hours and text you when it has been delivered.
What should I put my laundry in?
Any bag works for your first pickup: a laundry bag, a tote, even a clean trash bag. Tie it closed and leave it where you told us to look.
Do I need to be home for pickup?
No. Most pickups and deliveries are contact-free. Leave your bag on the porch, or wherever your pickup instructions say, and we handle the rest. You get a text when your driver is on the way and another when your laundry is back.
Pricing & payment
How much does laundry service cost?
Wash, dry and fold is $2.40 per pound, with pickup and delivery included. Larger pieces such as comforters are priced per item, and a few optional extras cost more. Everything is laid out on our Services & Pricing page, along with a quick estimator.
Is pickup and delivery included?
Yes. Pickup and delivery are included in the $2.40 per pound wash-and-fold price for online orders in our service area. There is no separate delivery fee.
How do I pay?
By card, online. You add a payment method when you place your order. Because wash and fold is priced by weight, your total is finalized once your laundry has been weighed.
Timing & recurring pickups
How long does laundry take?
Standard wash-and-fold orders are back at your door within 48 hours of pickup. If you need something sooner, contact us before you schedule and we will tell you what is possible.
Can I schedule recurring pickups?
Yes: weekly, every two weeks or monthly. Turn on "Make Order Recurring" when you schedule and you save 5% on recurring orders. Every two weeks is the most popular rhythm.
What happens if I need to change an order?
Reach out as early as you can. Call (412) 447-5666 or email hello@freshfoldpgh.com and we will help you sort it out.
Care & preferences
Do you offer hypoallergenic detergent?
Yes, it is our default. We wash with All Free & Clear, a hypoallergenic detergent. If you would rather we use something else, send your detergent along with your laundry and add a note to your order.
What happens if I have special laundry instructions?
Tell us and we follow them. Save your standing preferences with your account so they are there every time, and use the order notes for anything specific to this pickup. If an item needs unusual care, bag it separately and say so in your notes.
What we clean & where
Can FreshFold clean comforters and bulky items?
Yes. Comforters, blankets, sleeping bags and pet beds are welcome. They are priced per item instead of by the pound, and current per-item prices are listed on our Services & Pricing page.
Do you offer dry cleaning?
Yes. We partner with a dry cleaner we trust, so you can send dry cleaning with your laundry in the same order and we take care of the rest.
Which Pittsburgh neighborhoods do you serve?
We are based in the South Hills and serve Upper St. Clair, Mt. Lebanon, Bethel Park and Bridgeville and surrounding communities, with routes that reach parts of the western suburbs, Downtown and the North Hills. Pickup days depend on your address. Enter it when you schedule to see what is available, or contact us if your neighborhood is not listed.
Still have a question?
We are local and reachable. Ask us anything about your laundry.
What will you do instead of laundry?
- Family dinner?
- A workout?
- Netflix?
- Absolutely nothing?
We support all of the above.
Scheduling opens in a new tab on our secure ordering site.